How ordering works

Choose the work you need, check the details, and place your order. The longer project questions come afterwards, so nothing holds up your place in the schedule.

Choosing how to buy

Buy now takes that one item straight to checkout.

Add to cart keeps the item while you carry on looking. When you are ready, open your cart and go to the same checkout.

Checking your order

At checkout you see each item, what the work includes, the subtotal, the tax, the total, and your delivery window. The total is shown again beside the order button.

You give your name, your business name, an email and a phone number. The detailed project questions are not asked here.

Reading and agreeing to the terms

Open the Service Terms from the checkout. They appear over the page, so you never leave your order and never scroll through them down the page. Read to the end and the agree control unlocks. Then tick the separate box saying you have read and agree to the Marque & Heir Service Terms. That box names the version you are accepting, starts unticked, and is never combined with anything else.

Placing the order

When your order is right and you have agreed to the terms, use the order button. It shows your total.

Your card is charged when you place the order. The order button takes you to Stripe's payment page and the charge happens there; nothing is charged before it. Work starts when your payment clears and your materials are complete.

Right after you order

Stripe brings you back to your order page. It shows your order number and the one thing left to do: start your project intake. Keep the order number and quote it if you write to us about the order.

Your project intake

The intake is where we ask for the business facts, files and account invitations the work needs. It has its own page, and your answers save as you go, so you can close it and come back.

You do not have to finish the intake before you order. We do need every answer, file and invitation before work can start.

We never ask for a password, a one-time code or a card number on that form. Where we need access to an account, you keep the account in your name and add us as a separate user.

When work starts

Work starts once your payment clears and your materials are complete. Payment on its own does not start the work or the delivery window.

How the delivery window works

Checkout shows the delivery window for what you are buying, the same one printed on the item's page. It begins after your payment clears and your materials are complete.

It is a window, not one promised date. If the work will take longer, we tell you before the window closes.

Terms, refunds and your copies

The refund and warranty wording is part of the Service Terms. Cancel within 24 hours of paying, and before we start work, and you get a full refund. Read them on the store terms page, or open them at checkout before you order.

After you order, your order number is on your order page; keep it. The terms you agreed to, and the version you agreed to, are on the store terms page.

Need help?

Use the contact page if you have a question before ordering, or about an order, payment, paperwork or intake. You can also call (469) 587-8280 or text (844) 459-5350.